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RICE'24
2nd Research, Innovation & Creativity Exhibition 2024
Project ID:
ITCS02305
EaseQueue: Effortless Queueing Experience
Project Title:
Category:
Information Technology/ Computer Science
Inventors:
Lau Kean Hong, Yuki Choo Kai Le, Lou Hong Ee, Yang Chee Beng, Ts. Chan Ler-Kuan
Institution/Company:
Southern University College
Invention Description/ Abstract:
In today's dynamic and fast-paced environment, effective queue management is critical across a wide range of sectors, including healthcare, banking, retail, and government services. Traditional queuing methods are often associated with prolonged wait times, customer dissatisfaction, and operational inefficiencies, all of which adversely affect service providers and their clientele. This project, titled EaseQueue: Effortless Queuing Experience, seeks to address these challenges by developing a web-based queue management system that leverages digital technology to streamline the queuing process.
The proposed system enables users to join queues remotely, receive real-time notifications, and monitor their queue status via any internet-enabled device. This approach minimizes physical crowding and significantly reduces waiting times. Additionally, it optimizes the operations of service providers through improved resource allocation and data analytics, offering valuable insights into queue dynamics and customer behavior. The system’s versatility ensures that it can be customized to meet the specific needs of various organizations while providing a user-friendly interface accessible across multiple devices.
The literature review explores the current landscape of online queue management systems, providing a comparative analysis of existing solutions and their functionalities. The scope of this project encompasses the development of a scalable, secure, and robust platform that ensures data privacy and supports multiple user roles with tailored functionalities. Ultimately, the goal of EaseQueue is to deliver a seamless, data-driven queuing experience that enhances customer satisfaction, improves operational efficiency, and elevates overall service quality.
Invention Technical Description
Problem Definition
In today's fast-paced world, efficient queue management is essential for both customers and service providers. Traditional queuing methods result in long wait times,overcrowding, and inefficiencies across sectors like food services, healthcare, banking, retail, and government. These issues affect service delivery and customer satisfaction, creating the need for an advanced solution.
Proposed Solution
We propose an "Ease Queue" system that allows users to join queues remotely, receive real-time updates, and optimize service resources, improving both customer satisfaction and operational efficiency. This digital system offers a seamless queuing experience for users and streamlines operations for service providers.
Objectives
Improve customer experience through real-time notifications and remote access, reducing wait times.
Streamline operations by optimizing resource allocation to prevent overcrowding.
Leverage analytics for insights into queue dynamics and customer behavior, enabling continuous improvement in service delivery.
The system will also integrate with popular messaging platforms to provide timely updates and reminders about queue status.
Components
Frontend: Built using HTML, CSS, and JavaScript with libraries like Phaser.js for interactive mini-games and Google Maps API or Leaflet.js for mapping, offering a responsive, engaging user experience.
Backend: Developed with PHP for handling user requests, data processing, and service integration, ensuring a robust server-side architecture.
Database: MySQL will store user data, chat history, and game scores, ensuring efficient data management.
Real-Time Communication: WebSocket or Socket.io will provide live chat functionality, while AI integration through API calls will enhance user interaction.
Architecture Style
The system will use Serverless Architecture, allowing automatic scaling and efficient resource use without the need for physical server maintenance, reducing costs and deployment times.
Security Features
Password-based authentication for secure user access.
Two-factor authentication (2FA) for added security.
Ephemeral identifiers to protect session data and prevent unauthorized access.
Flexibility and User Roles
The system will be adaptable, supporting multiple user roles with tailored functionalities. This ensures that various sectors can customize the system to fit their operational workflows and customer service strategies.
Demostration/ Presentation Video
Poster/ Broucher/ Invention Photo
Video Link
Poster Link
Additional Documents
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